Privacy Policy

Effective Date: July 1st, 2025
Applies To Users in: EU/EEA, USA, Eurasia (CIS), Asia-Pacific (APAC)

This Privacy Policy describes how AI PumpExpert, owned by Reliability Centered Maintenance Engineering SL (RCME), collects, uses, and protects your personal data in accordance with international data protection laws:

• EU GDPR (2016/679)
• USA CCPA / CPRA
• CIS / EAEU national privacy laws
• Asia-Pacific regulations: Australia (Privacy Act), Singapore (PDPA), India (DPDP Act)

1. Data Controller

Reliability Centered Maintenance Engineering SL
Calle Tesoro, 23
04620, Vera, Spain
Email: info@pumpexpert.ai

2. What Personal Data We Collect

• Identification: name, email, IP address, user agent
• Technical: browser, operating system, location, device type
• Usage: page visits, interaction patterns
• Commercial: inquiry history, quote content
• Cookies: analytics, personalization (with consent)

3. Legal Basis for Processing

• EU: Consent, Contract, Legal Obligation, Legitimate Interest
• USA: CCPA/CPRA rights — know, delete, opt-out, correct
• CIS: Consent and local data storage (where required)
• APAC:
  • Australia: Fair, lawful collection (APPs)
  • Singapore: Purpose-limited, consent-based (PDPA)
  • India: Clear lawful purpose + consent (DPDP Act)

4. How We Use Your Data

• To deliver services and respond to requests
• To improve website experience and performance
• To send updates if you opted in
• To comply with legal requirements
• We do not sell your data

5. Your Rights by Region

Europe (GDPR):
Access, rectify, erase, restrict, object, data portability, file complaint with authority.

USA (CCPA / CPRA):
Right to know, delete, correct, opt out of sale/sharing, non-discrimination.

CIS / Eurasia:
Access, correction, consent withdrawal, local storage in Russia/Kazakhstan if required.

Asia-Pacific:

• Australia: Access and correction, complaints to OAIC
• Singapore: Withdraw consent, correct, access data
• India: Access, correction, erasure, nomination of representative

6. Cookies and Tracking

We use cookies for essential functionality, analytics, and marketing (with consent).
You can manage cookies via the banner or your browser settings.

7. Data Storage & International Transfers

• EU-based servers by default
• Data transfers secured by SCCs or compliant local frameworks
• No unauthorized access or sale

8. Third-Party Services

We may use:

• Google Analytics (anonymized)
• Brevo or Mailchimp (email)
• Cloudflare / SiteGround (hosting)
• OpenAI (AI assistant via proxy)

All vendors are bound by contract and reviewed for compliance.

9. Children’s Privacy

This website is not intended for users under 16.
We do not knowingly collect data from minors.
Contact us for removal if needed.

10. Security Measures

• HTTPS encryption and secure storage
• Access control and audit logging
• Data breach notification protocol

11. Changes to This Policy

We may update this policy as needed.
Please check the Effective Date regularly.

12. Contact

Email: info@pumpexpert.ai
Asia-Pacific Contact: apac-privacy@pumpexpert.ai
Company: Reliability Centered Maintenance Engineering SL

13. Summary of Your Key Rights